Homecare Coordinator – Full Time – Toronto (Toronto, ON, CA)

Website lifelabs

About Us

At LifeLabs, we are focused on our vision of building a healthier Canada!  We are the largest community diagnostics laboratory in Canada with over 350 collection centres, 16 laboratories and service over 20 million patients each year.  

Caring, Agile, Customer Driven, One Team – We live our values every day in what we do to help our patients and healthcare providers.  With over 5,700 employees, we all make a difference and that’s why our people are so important to us.  

This is an exciting time to join our LifeLabs team, grow your career with us and support numerous business initiatives, innovations, best practice and business development opportunities.

The Homecare Coordinator is responsible for printing and distributing daily calls
for Mobile Laboratory Patient Technicians (MLPTs). They demonstrate LifeLabs Vision and Values in all
activities.

Accountabilities:

Operational:

  • Print daily calls for MLPTs and distribute according to area/prioritize work order for
    MLPTs for efficiency
  • Coordinate and review MLPT routes
  • Develop and maintain effective communication with clients, team members and
    support staff including practicing effective listening skills
  • Ensure effective communication using various modes of communication-for example,
    with MLPTs on the road to add on calls, to communicate systems failure/halt in work
    to internal and external clients
  • Distribute written/verbal communications to MLPTs, as required
  • Ongoing communication with manager regarding difficulties/trends happening in the
    field
  • Audit incoming calls, answer patient questions, answer phone requests, direct callers
    for out-of-town orders
  • Deal with customer service issues/problem solving
  • Reschedule patients for missed appointments
  • Update orders and communicate with Community Care Access Centres (CCACs) on a
    daily basis
  • Process CCAC billing on monthly basis
  • Accurate data entry of all service requests
  • Prepare and process requisitions/reports
  • Interpret lab requests for clients and professional services
  • Put together reports in standard order, working to a deadline
  • Handle fax requests
  • Coordinate student trainers, as needed/applicable
  • Petty cash, order supplies, arrange for servicing of equipment

Quality Assurance and Regulatory Compliance:

  • Perform all duties and responsibilities in accordance with relevant LifeLabs Policies
    and Procedures
  • Ensure compliance with external Regulatory Agencies and Licensing requirements

Requirements:

  • High School Diploma or equivalent
  • Communication skills
  • Computer skills – Word, Excel and internal computer systems
  • Excellent customer service skills
  • Effective time management skills
  • Excellent interpersonal skills
  • Excellent problem solving skills
  • Ability to multitask
  • Ability to work independently
  • Understanding of laboratory operation
  • Geographical knowledge of GTA

LifeLabs is committed to building an inclusive environment and will provide accommodations in accordance with the AODA – Accessibility for Ontarians with Disabilities Act. Please indicate in your application any accommodations you will require throughout the recruitment process.  Alternatively please contact our corporate offices main line to be directed to a member of the Talent Acquisition team at  (416) 675-4530. 

Source: LifeLabs - Custom Search (technology) AND locationSearch:(toronto)